Hard to reach. Easy to lose.
Customers don’t always answer first time. Your team gets busy and follow-up slips.
The Invisible Sales System
The managed sales system for UK home-improvement businesses that want more sales, clearer numbers and less admin — without buying more leads.

More sales.
Less admin.
Same leads.
Mike PuddyFounder
Trusted by growing home-improvement businesses










The problem
You’re already spending serious money generating enquiries through Meta, Google, Checkatrade, Bark, SEO and other channels.
But too many perfectly good opportunities disappear between enquiry and sale.
Customers don’t always answer first time. Your team gets busy and follow-up slips.
You know how many enquiries arrive — but which become sales, and what do those sales cost?
Good opportunities aren’t consistently chased.
Your team spends time managing systems instead of selling.
If this sounds familiar, you probably don’t need more leads. You need a better system for handling the ones you’ve got.
The opportunity
Out of your last 100 enquiries, how many did you actually speak to? How many reached an appointment, a quote and a sale? Small improvements at each stage compound across your sales process.
Your current process
Add percentage points to each conversion rate.
Illustrative scenario, not a forecast or guarantee. Rates are sequential. Revenue uses unrounded estimates; actual sales are whole numbers. Improvements are capped at 100%.
My story
I’ve spent years working with businesses generating thousands of inbound leads. I kept seeing the same problem.
Companies were spending more and more money generating enquiries while perfectly good opportunities were being lost afterwards through slow response, inconsistent follow-up, manual processes and outdated systems.
The bigger companies solve this with expensive technology, sales teams and processes. So I built a version specifically for growing home-improvement businesses.
The sales system I thought should exist.
The solution
A sales process built around your business, set up and managed for you.
Get new leads contacted quickly.
Keep the right follow-up happening, even when your team is busy. Change the next step when a customer replies, books or decides.
Give your team more time to speak to engaged customers.
See where your leads come from, which turn into sales and what each appointment, quote and sale costs.
We install it. Configure it around your process. Train your team. Support it. And continue improving it with you.
In their own words
Hear from home-improvement business owners about what happened when they improved the way they respond, follow up and manage enquiries.
Nick Crouch · Sunbright
“Every lead gets an instant response. Real jump in appointments without changing our ad budget.”Watch Nick’s story
“Before this system we had no idea how many leads we were losing. Mike reviewed our process and showed us in the first call. Within 6 weeks of going live we’d already recovered the setup cost three times over. The follow-up automation alone is worth every penny.”
“I was sceptical about another CRM — we’d tried a couple and they just created more work. This is completely different. It was built around how we actually sell. My team now spend their time selling, not chasing. The difference is night and day.”
“We used to lose jobs over the weekend constantly — leads would come in and by the time we called Monday they’d already booked someone else. That doesn’t happen anymore. Every lead gets an instant response. Real jump in appointments without changing our ad budget.”
Free Sales Audit
Your next customer is judging your business before they ever receive a quote. How you respond. What you say. How easy you make the next step. I’ll review your enquiry experience, communication and follow-up—then show you what I’d improve first.
Get My Free Sales AuditNo card required · No sales call
Delivered in 3 days · 30-second request

The person behind the process
I built Lead Optimizer after seeing the same problem repeatedly: businesses spending heavily generating leads but losing sales afterwards because their sales systems couldn’t keep up.
Today, my team and I install and manage the Invisible Sales System for UK home-improvement businesses that want to make more from the opportunities they already have.
A few useful answers
Mike will review your current enquiry experience, response, messaging and follow-up. You’ll receive a personalised scorecard highlighting what works, what could lose customer confidence and practical improvements to prioritise.
Yes. There’s no payment, no card required and no obligation to buy. You don’t need a sales call to receive your review.
The request takes around 30 seconds. Your personalised review will be emailed to you within 3 days.
The audit reviews your current setup. You can use the recommendations with your existing process. If you choose the Invisible Sales System, we’ll work through the right setup for your business.
UK home-improvement businesses already generating inbound enquiries, including garden rooms, glazing, heating, landscaping and related services. It’s for owners who want to win more from the leads they already have.
We help connect your lead sources with what happens afterwards, so you can compare appointments, quotes and sales — not just enquiry numbers. We’ll agree what can be tracked from your current setup.
Same leads. More opportunity.
Let’s make more from them.
Get Your Free Sales Audit